The Effect of Online Communication on Community Satisfaction Through Online Service Quality
نویسندگان
چکیده
Satisfaction of the public using services is determined, among other things, by online communication and quality services. This study aims to examine effect on-line on community satisfaction; satisfaction through service quality. The research population in period September 2021. total sample 98 people whose determination based Lemeshow formula. Collecting data a Likert scale questionnaire distributed respondents. analysis technique uses path test processing SPSS Ver 22 program. conclusion that increase users When intensity are increased, there will be an who use In addition, also plays significant role as mediating variable for with
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ژورنال
عنوان ژورنال: International journal of social science and human research
سال: 2023
ISSN: ['2644-0695', '2644-0679']
DOI: https://doi.org/10.47191/ijsshr/v6-i7-24